FAQ
Q: What materials are used to make your folding chairs, storage boxes, and egg roll tables?
A: We prioritize durability and functionality in all our products. Our folding chairs feature sturdy steel or aluminum frames for stability, paired with breathable, water-resistant fabrics (such as Oxford cloth) that are easy to clean and resistant to wear. Storage boxes are made from high-quality, thickened plastic or canvas—plastic options are waterproof and stackable, while canvas boxes are lightweight and collapsible for easy storage. Egg roll tables are crafted with aluminum frames (for portability) and MDF or bamboo tabletops, which are smooth, easy to wipe clean, and durable enough for outdoor use.
Q: How do I choose the right size for folding chairs, storage boxes, or egg roll tables?
A: Detailed size information (including dimensions when folded and unfolded for chairs and tables, and capacity and dimensions for storage boxes) is provided on each product page. For folding chairs, consider your height and weight capacity needs—most of our chairs support 200-300 lbs and have seat heights between 16-18 inches. For storage boxes, check the capacity (measured in liters) to ensure it fits your items, and note the dimensions to confirm it fits in your space. For egg roll tables, consider the number of people you plan to seat—our tables range from small (2-3 people) to large (6-8 people) and include foldable designs for easy transport.
Q: Can I return or exchange a product if it doesn’t meet my expectations?
A: Yes, we accept returns and exchanges within 30 days of delivery, provided the product is unused, in its original packaging, and in perfect condition. Custom or personalized items are not eligible for return or exchange. To initiate a return or exchange, follow the instructions on our website—you will need your order number and proof of purchase. Please note that return shipping costs are the responsibility of the customer, unless the product is defective or damaged during transit. Once we receive and inspect the returned item, we will issue a refund (to your original payment method) or send the exchanged product within 5-7 business days.
Q: How long will it take for my order to arrive, and can I track it?
A: Order processing takes 1-3 business days, and shipping times vary by location. Domestic standard shipping typically takes 5-10 business days, while expedited shipping takes 2-4 business days. International shipping takes 10-20 business days, depending on customs processing. Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your shipment’s progress on the shipping carrier’s website. Tracking updates may take 24-48 hours to appear after your order is dispatched.
Q: Are your products suitable for outdoor use?
A: Yes, most of our products are designed for both indoor and outdoor use. Our folding chairs are water-resistant and can withstand light rain and outdoor conditions—we recommend storing them indoors when not in use to extend their lifespan. Storage boxes made from plastic are fully waterproof and ideal for outdoor storage (e.g., patio cushions, gardening tools), while canvas boxes are best for indoor use or covered outdoor areas. Egg roll tables are weather-resistant (aluminum frames resist rust, and tabletops are easy to clean) and perfect for picnics, camping, backyard barbecues, and other outdoor activities.
Q: Do folding chairs, storage boxes, or egg roll tables require assembly?
A: Most of our products require minimal to no assembly. Folding chairs and egg roll tables come pre-assembled—simply unfold them and they are ready to use. Some larger egg roll tables may require attaching the legs (with included tools and instructions), which takes 5-10 minutes. Storage boxes are either ready to use (plastic stackable boxes) or require simple assembly (canvas boxes, which involve folding and securing with Velcro or zippers)—assembly instructions are included in the packaging and take less than 5 minutes.
Q: Are your products durable enough for regular use?
A: Yes, all our products are designed for regular, long-term use. We test each product for durability—folding chairs are tested for repeated folding/unfolding (up to 1000 cycles) to ensure the frame and fabric hold up. Storage boxes are tested for load capacity and stackability, and egg roll tables are tested for stability and resistance to impact. While regular use may cause minor wear (e.g., fabric fading from direct sunlight), our products are built to last with proper care. We also recommend following the care instructions on each product page to extend their lifespan.