Shipping Policy
At our store, we are committed to providing you with reliable, efficient, and transparent shipping services for all your purchases, including folding chairs, storage boxes, and egg roll tables. We understand that receiving your order in a timely and intact condition is essential, whether you’re preparing for an upcoming outdoor adventure, organizing your home, or setting up your space for gatherings. This Shipping Policy outlines all details regarding order processing, shipping times, delivery options, tracking, and potential exceptions to ensure you have a clear understanding of how your items will reach you.
Order processing is the first step in getting your items to you, and we work diligently to streamline this process. All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation. Please note that processing times do not include shipping or delivery days. For our products—especially folding chairs and egg roll tables, which may require careful packaging to ensure durability during transit—we take extra time to inspect and package each item securely, preventing damage from handling or transportation. Storage boxes are also packed with protective materials to maintain their structural integrity, ensuring they arrive in the same condition as they leave our warehouse.
Shipping times vary depending on your delivery location and the shipping method selected at checkout. We offer standard and expedited shipping options to accommodate your needs. Standard shipping typically takes 5-10 business days for most domestic locations, while expedited shipping can deliver your order in 2-4 business days. For international orders, shipping times may range from 10-20 business days, depending on customs processing and the destination country’s postal service. Please keep in mind that these are estimated times and may be subject to delays beyond our control, such as weather conditions, postal service disruptions, or customs clearance procedures.
All orders are shipped with a tracking number, which will be provided to you via email once your order has been processed and dispatched. The tracking number allows you to monitor the progress of your shipment in real time, from our warehouse to your doorstep. You can use this tracking number on the relevant shipping carrier’s website to check for updates, including when your package has left our facility, arrived at a local distribution center, and is out for delivery. For international orders, tracking may be limited once the package leaves the origin country, but we will provide the most up-to-date information available to us.
We strive to keep shipping costs fair and transparent, with rates calculated based on your delivery location, the weight and dimensions of your order, and the selected shipping method. Shipping costs will be clearly displayed at checkout before you complete your purchase, so there are no hidden fees. For larger items, such as folding chairs with sturdy frames or sets of storage boxes, shipping costs may be slightly higher due to their size and weight, but we work with trusted shipping carriers to negotiate competitive rates on your behalf.
Please ensure that your shipping address is accurate and complete at the time of order placement. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses, including missing apartment numbers, incorrect zip codes, or misspelled street names. If you realize you have provided an incorrect address after placing your order, please contact us as soon as possible—we will do our best to update the address before your order is dispatched, but we cannot guarantee changes once processing has begun.
In the event that your package is lost, damaged, or delayed beyond the estimated delivery time, please contact us with your order number and tracking information. We will work with the shipping carrier to investigate the issue promptly. For lost packages, we will verify with the carrier that the package cannot be located, and we will arrange for a replacement or refund, whichever you prefer. For damaged items, please provide photos of the damage and the packaging within 48 hours of delivery, and we will arrange for a replacement or refund at no additional cost to you.
We reserve the right to modify this Shipping Policy at any time, and any changes will be posted on our website. By placing an order with us, you agree to comply with and be bound by this Shipping Policy. If you have any questions or concerns regarding our shipping services, please refer to our FAQ section or reach out through the appropriate channels provided on our website. Thank you for choosing us for your folding chairs, storage boxes, and egg roll tables—we appreciate your trust and look forward to delivering quality products to you efficiently.